Common Questions Answered
What This Page Covers and Still Have a Question?.
A first deposit matches at up to 225%, turnover stated up front.
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Why is only one account allowed per person?
When you verify your identity, the system checks your ID document against all registered accounts. Any matching name or number reveals duplicate accounts immediately. This rule exists so that your identity, deposits, and play history stay tied to one record.
What languages is support in?
English and Bahasa Melayu, on live chat, at any hour — including a question about Boost and Touch ’n Go.
How long do withdrawals take?
Withdrawals to e-wallets such as Touch 'n Go or GrabPay are usually processed within 15 minutes during operating hours. Bank transfer withdrawals may take up to 24 hours. Weekends and public holidays can add a short delay.
Where do I find the current offers?
The promotion page lists what is live, with the turnover attached to each offer next to it.
Are balances and bets shown in ringgit?
Yes, every balance, bet amount, and win figure on the site is displayed in Malaysian ringgit (RM). There is no option to switch to another currency. This applies to the lobby, the cashier, and every game screen.
Is a round lost if the connection drops?
The round settles on the server whatever the connection does; the result appears in the account history. That holds on arcade and live games alike.
What This Page Covers
This page brings together the answers players most often ask about moving money, managing their time, and keeping their account in order. Each answer is written to give you the facts quickly, without extra detail you do not need. If you are unsure about a specific step, or if you need details that change by promotion or game, these answers should still point you in the right direction. They cover the rules that apply to every player on the platform.
Still Have a Question?
If your question is not listed here, the quickest way to get an answer is to open the live chat from the lobby. The support team is online around the clock and can reply in English or Bahasa Malaysia. You can also check the terms page linked in the footer of the site. That page covers the full set of rules for bonuses, game eligibility, and account management in greater detail than this FAQ.
Arcade, Live Games, Fishing Games read the same way this page does, and so does the promotion.